CONTACTING US

Close-up of a vintage clock showing time near 10:45.

We are a nurse consultant-led clinic. We operate a cosmetic treatment clinic that deals hands on directly with our clients treatments, follow-up calls, and day to day operations around safely practicing within our clinic, including training/education. We do appreciate your business as well as your interest in our services. We do our best to reply to phone calls, emails, and clinic text messages as quickly as we can. We always prioritize clients in our current care, their safety, health, and treatment experience. As we are a nurse led practice, there may often be a +24-72 hour hour wait time before someone gets back to you, specifically we are closed all holidays and Sundays . Please leave only 1 voicemail or email to eliminate excess tracking. EMERGENCY CALLS ONLY FOR PATIENTS TREATED BY OUR CLINIC- CALL 3 X IN A ROW IF EMERGENCY ONLY.

COMPLIMENTARY CONSULTATIONS

Consultations are made with our medical consultant and nurse. They are provided complimentary where all of your treatment questions and goals will be discussed in detail. Consent forms and pricing will also be discussed and we will book you in for treatment at another date. Sometimes depending on scheduling, we may also be able to accommodate treatment during this visit. Consultations missed without notice will not be booked back in without a $25 booking fee.

STRICT 24 HOUR NOTICE FOR CANCELLATION OR CHANGE OF APPOINTMENT

We understand that sometimes appointments need to be cancelled or changed, this policy requires that our clients provide us with a minimum 24 hours notice should they need to cancel or make adjustments to their appointment(s). In the event that 24 hour is not given, or a client simply does not attend their scheduled appointment, the $100 deposit is non-refundable. Clients using Certificates as their deposit are subject to this policy, and should the policy not be adhered to 50% of the value of their service(s) will be deducted from the certificate or vouchure.

APPOINTMENT BOOKING DEPOSIT $100

You can pay your deposit to book in your appointment by cash, credit or etransfer. If choosing etransfer, you can email it to inforefreshcosmetics@gmail.com and you MUST speak to someone after to notify them it was sent, so that we can confirm the receival and confirm the booking. ALL APPOINTMENTS MADE MUST BE CONFIRMED. PLEASE DO NOT ASSUME CONFIRMATION WAS MADE AFTER A TIME IS OFFERED UNLESS THERE IS A MESSAGE, CALL OR EMAIL STATING CONFIRMATION OF APPOINTMENT RECEIVED. PLEASE ALLOW APPROPRIATE TIME FOR AN APPOINTMENT BOOKING RESPONSE - THIS MAY TAKE 24+ HOURS AND WE ARE CLOSED HOLIDAYS AND SUNDAYS

CONTACTING US

COMPLIMENTARY CONSULTATIONS

APPOINTMENTS AND CANCELLATION POLICY

Injection Fee

STRICT 24 HOUR NOTICE FOR CANCELLATION OR CHANGE OF APPOINTMENT

APPOINTMENT BOOKING DEPOSIT $100